PRIVACY POLICY

INTRODUCTION

We at Elkaim Health Fitness Solutions Inc. doing business as Healthpreneur CRM ("Healthpreneur CRM", "we", "us", or "our") respect Your privacy. This Privacy Policy is designed to explain how We collect, use, share, and protect the personal information You provide to Us when You access Our website, purchase Our goods or services, or engage with Us on social media, as well as Your own rights to the information We collect.

Please read this Privacy Policy carefully. We will alert You to any changes to this Policy by changing the "last updated" date at the top of this Policy. Any changes become effective immediately upon publication on Our website, and You waive specific notice of any changes to the Policy by continuing to use and access Our site(s). We encourage You to review this Privacy Policy periodically, when You use Our website for any purpose or engage with Us on social media. You are deemed to have accepted any changes to any revised Privacy Policy by Your continued use of Our website after the revised Privacy Policy is posted.

WHITE LABEL DISCLAIMER

Healthpreneur CRM operates as a white label provider of GoHighLevel CRM services ("Healthpreneur CRM"). As a white label provider, certain aspects of data processing, storage, and security are managed by our platform provider, GoHighLevel. While we take all reasonable measures to protect your data within our control, we cannot be held accountable for security breaches, data losses, or other issues that occur within systems or infrastructure controlled exclusively by GoHighLevel. In the event of a data breach or security incident originating within GoHighLevel's systems, we will promptly notify affected users upon being informed by GoHighLevel, but the remediation and response will be primarily managed by GoHighLevel as the platform provider.

AI TECHNOLOGY DISCLOSURE AND DISCLAIMER

Healthpreneur CRM employs artificial intelligence (AI) technologies, including AI voice and text agents ("AI Agents"), to enhance customer service, respond to inquiries, and provide information about our products and services. By using our services, You acknowledge and agree to the following terms regarding our use of AI Agents:

1. NATURE OF AI INTERACTION

When You interact with Our AI Agents, You are communicating with an automated system powered by artificial intelligence, not a human representative. We always identify when You are interacting with an AI Agent rather than a human representative. Our AI Agents are designed to provide helpful, accurate information, but as with any AI technology, there are inherent limitations.

2. AI DATA COLLECTION AND PROCESSING

Our AI Agents may collect and process the information You provide during interactions, including but not limited to Your inquiries, preferences, and feedback. This information is subject to the same privacy protections outlined elsewhere in this Privacy Policy. Additionally:

a. Conversations with Our AI Agents may be stored and analyzed to improve the quality and accuracy of Our AI systems.

b. We may use anonymized conversations to train and enhance Our AI Agents' capabilities.

c. You can request deletion of Your conversation history with Our AI Agents by contacting [email protected].

3. AI LIMITATIONS AND DISCLAIMER

While We strive to ensure Our AI Agents provide accurate and helpful information, You acknowledge and agree that:

a. AI technology has inherent limitations and may occasionally provide incomplete, inaccurate, or inappropriate responses.

b. Information provided by Our AI Agents is for general informational purposes only and should not be considered professional advice (legal, financial, medical, or otherwise).

c. Critical decisions should not be made solely based on information provided by Our AI Agents without appropriate verification.

d. Official company policies, terms, and conditions always supersede any information provided by Our AI Agents in case of discrepancies.

4. AI CONTENT GENERATION

Our AI Agents may generate content in response to Your queries. You acknowledge that:

a. AI-generated content may not always reflect Our official position or advice.

b. We do not guarantee the accuracy, completeness, or reliability of AI-generated content.

c. Healthpreneur CRM reserves the right to review, modify, or remove any AI-generated content at Our discretion.

5. LIABILITY LIMITATION FOR AI INTERACTIONS

To the fullest extent permitted by law, Healthpreneur CRM disclaims all liability for any damages, losses, or harm arising from:

a. Reliance on information provided by Our AI Agents.

b. AI system errors, malfunctions, or unavailability.

c. Decisions made or actions taken based on AI-generated information.

d. Any misunderstandings or miscommunications that may occur during AI interactions.

6. BOT DISCLOSURE

In accordance with applicable laws and regulations, We disclose that Our automated agents are bots, and this disclosure is clear, conspicuous, and made at the beginning of any conversation or interaction.

7. AI AGENT OPT-OUT

You may opt-out of interacting with Our AI Agents at any time by requesting to speak with a human representative or by using the opt-out mechanisms provided within the communication channel You are using. Please note that opting out of AI interactions may limit the availability or timeliness of certain services.

INFORMATION THAT WE COLLECT

We collect a variety of information from You when You visit Our website, make purchases, or interact with Us on social media. By accepting this Privacy Policy, You are specifically consenting to Our collection of the data described below, to Our use of the data, to the processing of this data, and to Our sharing of the data with third-party processors as needed for Our legitimate business interests. The information We collect may include:

PERSONAL DATA

Personal Data is information that can be used to identify You specifically, including Your name, shipping address, email address, telephone number, or demographic information like Your age, gender, or hometown. You consent to giving Us this information by providing it to Us voluntarily on Our website or any mobile application. You provide some of this information when You register with or make purchases from Our website. You may also provide this information by participating in various activities associated with Our site, including responding to blogs, contacting Us with questions, or participating in group training. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but Your refusal may prevent You from accessing certain benefits from Our website or from making purchases.

DERIVATIVE DATA

Derivative data is information that Our servers automatically collect about You when You access Our website, such as Your IP address, browser type, the dates and times that You access Our website, and the specific pages You view. If You are using a mobile application, Our servers may collect information about Your device name and type, Your phone number, Your country of origin, and other interactions with Our application. Derivative data may also include data collected by third-party service providers, such as advertising and analytics providers, and may include cookies, log data, or web beacons. Cookies are discussed more fully below. Derivative data collected by third-party service providers generally does not identify a specific individual.

FINANCIAL DATA

Financial data is data that is related to Your payment method, such as credit card or bank transfer details. We collect financial data in order to allow You to purchase, order, return, or exchange products or services from Our website and any related mobile apps. We store limited financial data. Most financial data is transferred to Our payment processor, STRIPE, PAYPAL, and INTUIT and You should review these processors' Privacy Policy to determine how they use, disclose, and protect Your financial data. As a courtesy, STRIPE, PAYPAL, and INTUIT Privacy Policy can be found here:

https://stripe.com/privacy

https://www.intuit.com/privacy/

https://www.paypal.com/us/webapps/mpp/ua/privacy-full

SOCIAL NETWORKING DATA

We may access personal information from social networking sites and apps, including Facebook, Instagram, Linkedin, Twitter, Snapchat, or other social networking sites or apps not named specifically here, which may include Your name, Your social network username, location, email address, age, gender, profile picture, and any other public information. If You do not want Us to access this information, please go to the specific social networking site and change Your privacy settings.

MOBILE DEVICE DATA

If You use Our website via a mobile device or app, We may collect information about Your mobile device, including device ID, model and manufacturer, and location information.

OTHER DATA

On occasion, You may give Us additional data in order to enter into a contest or giveaway or to participate in a survey. You will be prompted for this information and it will be clear that You are offering this kind of information in exchange for an entry into such a contest or giveaway.

MOBILE APPLICATION INFORMATION

If You connect to Us using a mobile application, We may request geolocation information, which includes permission to track Your mobile device, in order to provide You with location based services. We may also request access to certain features on Your device, including Your device's calendar, camera, contacts, social media accounts, Bluetooth, and storage. We may also send You "push notifications" regarding Your account or Our mobile application. If You wish to change Our access to any of this information, You may do so by changing Your device settings.

SMS/TEXT MESSAGE COMMUNICATION AND CONSENT

A2P 10DLC COMPLIANCE

We utilize Application-to-Person (A2P) 10-digit long code (10DLC) text messaging to communicate with our customers. In accordance with telecommunications regulations and carrier requirements, we maintain strict compliance with all A2P 10DLC rules. By providing your phone number and consent to receive text messages, you acknowledge and agree to the following terms:

TEXT MESSAGE CONSENT

For Automated Reminders and Service-Based Messages:

I agree to receive Automated Reminders and Service Based messages from Healthpreneur CRM, at the phone number provided. This agreement isn't a condition of any purchase. Msg & data rates may apply, message frequencies vary. Text HELP to our business number for assistance, reply STOP or OUT to opt out or unsubscribe at any time.

For Marketing and Promotional Messages:

I agree to receive Marketing and Promotional messages from Healthpreneur CRM at the phone number provided. This agreement isn't a condition of any purchase. Msg & data rates may apply, message frequencies vary. Text HELP to our business number for assistance, reply STOP or OUT to opt out or to unsubscribe at any time.

You can always opt-out here on this form: https://start.healthpreneurgroup.com/optout

DATA SHARING AND PRIVACY FOR TEXT MESSAGING

Important Notice About Your Mobile Information:

• No mobile information will be shared with third parties or affiliates for marketing/promotional purposes
• Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services
• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services

HOW WE USE YOUR INFORMATION

Your information allows Us to offer You certain products and services, including the use of Our website, to fulfill Our obligations to You, to customize Your interaction with Our company and Our website, and to allow Us to suggest other products and services We think might interest You. We generally store Your data and transmit it to a third party for processing. However, to the extent We process Your data, We do so to serve Our legitimate business interests (such as providing You with the opportunity to purchase Our goods or services and interact with Our website or mobile app).

Specifically, We may use the information and data described above to:

• Create and administer Your account; and
• Deliver any products or services purchased by You to You; and
• Correspond with You; and
• Process payments or refunds; and
• Contact You about new offerings that We think You will be interested in; and
• Interact with You via social media; and
• Send You a newsletter or other updates about Our company or website; and
• Deliver targeted advertising; and
• Request feedback from You; and
• Notify You of updates to Our product and service offerings; and
• Resolve disputes and troubleshoot any problems; and
• Administer contests or giveaways; and
• Generate a profile that is personalized to You, so that future interactions with Our website will be more personal; and
• Compile anonymous statistical data for Our own use or for a third party's use; and
• Assist law enforcement as necessary; and
• Prevent fraudulent activity on Our website or mobile app; and
• Analyze trends to improve Our website and offerings.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To allow us to better service you in responding to your customer service requests.
• To send periodic emails regarding your products and services.

HOW WE PROTECT YOUR INFORMATION

Security Measures

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Data Breach Notification

In the event of a data breach affecting your personal information that we control, we will notify you in accordance with applicable laws, within a reasonable timeframe after discovering the breach. For systems controlled by our platform provider GoHighLevel, we will notify you promptly upon being informed of a breach by GoHighLevel, but the primary responsibility for notification and remediation will rest with GoHighLevel as the platform provider.

CONTACT INFORMATION

If you have any questions or concerns regarding this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Elkaim Health Fitness Solutions Inc. dba Healthpreneur CRM
Email: [email protected]